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Websites - Great Customer Service?


Yesterday a friend of mine directed me to a web site that I was not familiar with, getsatisfaction.com. It’s an interesting idea. The company is offering a Web 2.0 customer service solution for everyone/anyone about any product or service while at...
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Salesforcetimes data base update


We udpated the site to the most recent version of Wordpress today (yes, this was overdue!). If you notice anything that's not working, please hit the contact page and let us know! ...
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Comparing observed behavior to project management


Coming back from a vacation is never easy. I have been trying to finish this post for the last week and time was just in short supply. Anyhow, I have finally caught up and gotten back to normal. In the last post I decided to embark on an experiment...
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Fully Managed CRM


I've been reading CRM RFP responses for much of the week and I've seen a number of references to fully managed systems™. This caught my attention at first because it seemed to support the suggestion in my last post that outsourced of...
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Product Management by Committee?


I came across an interesting blog post entitled “Product management by committee. How sustainable is it?“. The topic is a very good one as many early stage technology companies are founded and launched without a dedicated Product Management...
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The One Thing You Should Do Today


More than a few people have asked me what can they do to survive in the rough economy.The sentiment is wide ranging and far from unique. Here is a taste of what I’ve...
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