Practical Limits for Configurability
The last few months, my team has been working on a sample SaaS application to demonstrate the multi-tenancy concepts I’ve been describing in my papers and blog. One of the areas we spent some cycles thinking about are the aspects of configurability that a SaaS provider should allow the tenants to have. I want to share some design lessons from my team’s discussions:
Business User’s Expectations with Cloud computing
Neil Ward-Dutton recently posted a comprehensive piece on Cloud computing, SaaS and SOA - the universal service network. He wrote that "Regardless of where services come from (and indeed because they will come from multiple places, creating...
Read more about Business User’s Expectations with Cloud computing...How to Finance Human Capital Projects
People are constantly investing. Much more so of their own feelings and emotions that their own money. When people invest of themselves, they prefer their human investment to be returned at some stage. If you are supportive of a friend or peer, you...
Read more about How to Finance Human Capital Projects...The Best Web Polling Software
If you are looking to add an online poll to your website or blog, this comprehensive review of all popular web polling software will help you make the right...
Read more about The Best Web Polling Software ...Local flavor for Google Suggest
Since the launch of Google Suggest last August, you may already be used to the magic feeling of getting real-time suggestions just after typing a few keystrokes — that is, if you're searching on Google.com. But what if you're doing a search on...
Read more about Local flavor for Google Suggest...Customer Experience Index Scoring
Continuing with the 4th in a series (#1) (#2) (#3) discussing Customer Experience Indexing (CEI) as a way to measure, plan and act on customer feedback. Again, thanks to those who have offered comments and questions so...
Read more about Customer Experience Index Scoring ...Why vendors may learn to love independent CRM cons
I get the impression that most CRM vendors are at best deeply suspicious of CRM consultants. Not surprisingly, as a CRM consultant myself, I’d argue the negative impression is undeserved, and that we provide considerably more benefit to vendors than...
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